Unless expedited shipping is requested products will be shipped by standard ground services (USPS, UPS, FedEx, DHS). Special shipping can be arranged by notifying us before the order is placed. Shipping charges are determined by net weight.
Warranties will vary by product. Temperature and humidity control products come with a 1 year limited warranty. Cutters, pans and mini-caves are covered by the 30 day satisfaction guarantee.
30 day satisfaction guarantee:
If you're not totally satisfied with any of our products you can return them within 30 days of purchase for a full refund. 'eese Cloths cannot be returned if they have been used.
Products can be returned pre-paid to the following address. Please email us at [email protected] to let us know that you are returning a product, why and if you are requesting refund or repair / replacement.